Refund policy

Thank you for shopping with DPureElix! We are committed to providing you with high-quality skincare and oil blends. If you have any issues with your purchase, please review our return and refund policy below:

1. Returns:

  • Eligibility: We accept returns for products that are unused, unopened, and in their original packaging. If you receive a damaged or defective item, please contact us within 7 days of receiving your order.
  • Process: To initiate a return, please contact our customer service team at [help@dpureelix.com] with your order number and details of the issue. We will provide you with instructions on how to return your product.
  • Shipping Costs: Return shipping costs are the responsibility of the customer, except in cases of damaged or incorrect items. We recommend using a trackable shipping service or purchasing shipping insurance for returns as we cannot guarantee receipt of your returned item.
  • Digital products : No return will be accepted ,but you have any issue you can reach out to us.

2. Refunds:

  • Processing Time: Refunds will be processed once the returned item is received and inspected. You will receive a confirmation email once your return has been processed. Please allow 5-7 business days for the refund to appear on your original payment method.
  • Conditions: Refunds will be issued for the cost of the product only. Original shipping fees are non-refundable.
  • Exclusions: We cannot accept returns or provide refunds for products that have been used, opened, or are not in their original condition.

3. Exchanges:

  • Eligibility: We currently do not offer exchanges. If you would like a different product, please return the original item for a refund and place a new order.

4. Contact Us:

  • Customer Service: For any questions or concerns about your order, please reach out to our customer service team at [help@dpureelix.com] or via our contact form on our website.

5. Changes to Policy:

  • Updates: We reserve the right to update or modify this policy at any time. Any changes will be posted on our website.

We appreciate your understanding and cooperation. Thank you for choosing DPureElix for your skincare and wellness needs!